Terms of Service

These Terms of Service ("Terms") form a legally binding agreement between you ("you" or "subscriber") and Hawa Music SAL("Spoteca", "we", "us", or "our"), a company registered in Lebanon, with offices at Mkales Roundabout, Sin el Fil, Lebanon.

By creating a Spoteca account or using the platform at spoteca.com, you agree to be bound by these Terms. If you do not agree, do not use the platform.

You must be at least 18 years old to create a Spoteca account. By registering, you represent that you are 18 or older and have the authority to bind yourself (or your organisation) to these Terms.

Spoteca is a cloud-based management platform for schools and academies that teach through lessons and classes — music, dance, arts, languages, tutoring, sports and more. It provides tools for managing students, guardians, teachers, lessons and group classes, schedules, attendance, progress, payments, and communication.

The platform is offered on a Software-as-a-Service (SaaS) basis. You access it via a web browser; no software installation is required.

We reserve the right to update, modify, or discontinue any feature of the platform at any time, with reasonable notice where the change materially affects your use of the service.

Ask AI, the in-app help assistant, writes its answers automatically and can be wrong. Its answers are guidance only and do not change these Terms or how your account is set up.

Setup calls. We may offer schools a free one-hour call to help them get set up. These calls are a courtesy: we may change or withdraw the offer, and they create no obligation on either side.

• You must provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
• You must notify us immediately at support@spoteca.com if you suspect any unauthorised access to your account.
• Each school workspace is independent. An account registered for one school cannot be used for another.
• You may not share your login credentials with others outside your school workspace.

• Every school starts on the Free plan, with all features, for up to 10 enrollments. No card is required. A seat in a group class counts as an enrollment here, exactly as it does for billing in section 4.1.
• We never stop you growing. You can add students, subjects and class members at any time. Passing 10 does not block anything, and nothing in the product is turned off.
• The first month in which your school teaches more than 10 enrollments is free, and so is the whole month after it — whatever size you reach in either. For example, a school that goes over 10 on 20 October pays nothing for October or November, however many enrollments it ends those months with, and is charged from December. Only enrollments that actually had a lesson in the month are counted, so enrolling students for a later term costs nothing until you teach them.
• A school that chooses the Growth plan when signing up gets the same two free months, starting from the month it signs up — so a school that joins on 20 September and grows that month pays nothing for September or October. A school that does not pass 10 during that period has not used its free months and still has them: they begin whenever it first teaches more than 10, however long that takes.
• The two free months are given once per school. A school that has used them and later drops to 10 or fewer pays nothing while it stays there, and is charged from the first month it goes over again.
• When a trial ends, nothing is locked. If your school is back to 10 enrollments or fewer, it simply returns to the Free plan and pays nothing. If it still has more than 10, it moves to the Growth plan automatically and we email you to say so — your school keeps working without interruption, and the first invoice covers the first month after the two free ones. Your account is never suspended for growing; suspension only ever follows an invoice left unpaid, under section 4.4.
• We may change or withdraw the trial offer at any time, without affecting trials already in progress.

4.1 Pricing tiers

What counts: an enrollment counts for a month when it has at least one lesson in that month. A group class counts one enrollment per student in it. A program counts one enrollment for each lesson it contains — a program of three individual lessons and two group classes counts five, the same as if they had been enrolled separately, because the same teaching takes place. A student enrolled in two subjects counts twice. Trial enrollments count. An enrollment with no lessons in a month is not counted, and whether or not you invoiced it makes no difference. Above 10, every counted enrollment is charged, up to the $100 monthly maximum.

Each month is counted on its own. An enrollment that carries on across a month boundary is counted again in the new month, because it has lessons in it — a student whose lessons run from September into October counts once in September and once in October. This is not a second charge for the same lessons: it is one charge per month in which the school actually taught them. The same rule works the other way, and in your favour: a plan that runs out mid-month, a student who leaves, or a class that finishes stops being counted from the first month in which it has no lessons, with nothing to cancel and no notice to give. A single invoice of yours covering several months does not change any of this.

A month in which your school has 10 or fewer counted enrollments costs nothing and no invoice is due.

Your Billing page lists every counted enrollment for the month, so you can see exactly what a charge is made of.

4.2 Invoicing

• At the start of each month we record the previous month's count and issue an invoice if anything is owed.
• Invoices are sent by email to the billing email address on file.
• Payment is due within 14 days of the invoice date (15 days for invoices issued before 2 October 2026).

4.3 Payment methods

We currently accept the following payment methods:

• Cash — at Mkales Roundabout, Sin el Fil, Lebanon.
• Whish — transfer to +961 3 243 847.
• OMT — transfer to +961 3 243 847.

We do not process credit or debit cards online at this time.

4.4 Late payment

• If an invoice is still unpaid 7 days after it is issued, we send a reminder to the billing email.
• If it is unpaid when payment is due, the account becomes Past Due: it stays available to read, but changes are switched off until the invoice is paid. The school's owner and administrators are told why; its teachers, students and guardians are only told to contact the school.
• If payment is not received within 30 days of the invoice date, the account may be suspended. Data is kept during suspension but access is locked.
• After 90 days of non-payment, and after notice by email, we may permanently delete the account and its data.

4.5 Price changes

We will give at least 30 days' notice by email before any price increase takes effect. Continued use of the platform after the notice period constitutes acceptance of the new pricing.

• You may cancel your Spoteca subscription at any time by contacting us at support@spoteca.com or via WhatsApp at +961 3 243 847.
• Cancellation takes effect at the end of the current billing month. You retain full access until the end of that month.
• No refunds are issued for fees already paid or owed for the current billing period. There are no pro-rated refunds.
• You may export all of your school's data at any time using the Export feature in the Super Admin panel. When an account is deleted it is kept for 30 days, during which you can ask us to restore it; after that the data is permanently erased and cannot be recovered.

You agree not to use Spoteca to:

• Violate any applicable law or regulation.
• Store or transmit content that is unlawful, defamatory, obscene, or harmful.
• Upload viruses, malware, or any code intended to damage the platform or its users.
• Attempt to gain unauthorised access to any part of the platform or another user's account.
• Reverse-engineer, decompile, or copy any part of the platform without our written permission.
• Use automated scripts or bots to scrape or interact with the platform.
• Use the platform on behalf of a competing service.
• Enter false or misleading information about students, teachers, or financial records.

We reserve the right to suspend or terminate any account that we believe, in our sole discretion, is in violation of these rules.

• You own your data. All data you enter into Spoteca (student records, teacher profiles, payment histories, lesson notes, etc.) remains yours. We do not claim any ownership over it.
• We will process your data only as described in our Privacy Policy.
• We will take reasonable technical and organisational measures to keep your data secure (see Privacy Policy, Section 5).
• You are responsible for ensuring you have the right to enter personal data about third parties (students, teachers, guardians) into the platform, and for obtaining any necessary consents.
• You may export a full copy of your data at any time using the built-in Export tool.
• Support access. To investigate a fault, respond to a support request, or address a security issue, authorised Spoteca staff may sign in to your school account and view it as an administrator would. Access is limited to staff who need it, and every such session is recorded automatically with the date, time, the member of staff, and the account accessed.
• You may request a report of that access at any time. Write to support@spoteca.com from the email address registered to your account and we will send you the full record of support sessions on your school within 30 days, at no charge.

The Spoteca platform, including its design, code, brand name, logo, and all features, is the intellectual property of Hawa Music SAL. Nothing in these Terms grants you any rights in the platform beyond the limited licence to use the service as described herein.

You retain all intellectual property rights in the content and data you submit to the platform. You grant us a limited, non-exclusive licence to host and process that content solely to provide the service.

We aim to keep Spoteca available 24/7 but we do not guarantee uninterrupted or error-free service. Planned maintenance will be communicated in advance where possible.

We are not liable for any loss or damage resulting from service downtime, data loss caused by technical failures outside our control, or interruptions to third-party services (hosting, email, push notifications).

To the maximum extent permitted by applicable law, Hawa Music SAL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of revenue, profits, data, or goodwill, arising out of or in connection with your use of Spoteca, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms or your use of the platform shall not exceed the total fees you paid to us in the three months preceding the event giving rise to the claim.

The platform is provided "as is" and "as available" without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the platform will meet your specific requirements or that it will be free from errors or interruptions.

We reserve the right to suspend or terminate your account, with or without notice, if:

• You materially breach these Terms and fail to remedy the breach within 7 days of notice.
• You engage in conduct we reasonably believe is harmful, fraudulent, or illegal.
• We are required to do so by law.

In the event of termination by us for cause, no refund will be issued for the current billing period.

Unused free accounts (from 2 October 2026). If a school on the Free plan has not signed in or used Spoteca for 90 days, we may close its account. We will email the owner at least 14 days before, and signing in during that time keeps the account open. A closed account is kept for 30 days, during which it can be restored on request, and is then permanently deleted. Accounts on a paid plan are never closed for inactivity.

These Terms are governed by and construed in accordance with the laws of Lebanon, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or your use of Spoteca shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, the dispute shall be submitted to the competent courts of Lebanon.

We may update these Terms from time to time. We will notify you of material changes by email at least 14 daysbefore they take effect. The "Effective date" at the top of this page will always reflect the most recent version. Continued use of Spoteca after a change takes effect constitutes acceptance of the updated Terms.

• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Spoteca regarding the service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
• No waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right.
• Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.

For questions about these Terms, billing disputes, or cancellation requests: